Pullman Zamzam Madina is a five-star hotel offering 835 rooms and suites, adjacent to Al-Masjid an-Nabawi and close to the Al Salam Gate. Its prime location provides direct access to the Prophet’s Mosque, making it an ideal choice for guests seeking comfort and convenience during their spiritual journey.
Designed as a retreat for pilgrims and visitors, the hotel combines Islamic architectural elements and traditional Arabian decor . Many rooms feature views of the Haram, the Green Dome, or Mount Uhud, providing a meaningful connection to the surroundings.
Guests can enjoy a variety of culinary options across six venues: Azalia, Acacia, Al Mandara, Horizon, the Atrium Lobby Café, and the Crew Lounge. Each serves a selection of international and Middle Eastern cuisine, designed to cater to a wide range of preferences.
Facilities at Pullman Zamzam Madina include meeting rooms, concierge services, and accessible accommodation options. Guests are welcomed by a multilingual team and benefit from services tailored to both spiritual and modern needs.
Whether visiting for Umrah, Hajj, or a personal retreat, the hotel offers a peaceful setting supported by thoughtful design and essential amenities.
Services and amenities
General
Parking
Parking on site
Private parking
WiFi available in all areas
Food & Drink
Restaurant
Room service
Breakfast in the room
Kid meals: charge
Kid-friendly buffet
Fruits: charge
Coffee house on site
Business facilities
Meeting/banquet facilities: charge
Business centre: charge
Fax/photocopying: charge
Reception services
24-hour front desk
Express check-in/check-out
Valet parking
Currency exchange
Luggage storage
Concierge service
Private check-in/check-out
Invoice provided
Miscellaneous
Non-smoking rooms
Facilities for disabled guests
Family rooms
Lift
Soundproof rooms
Non-smoking throughout
Air conditioning
Wheelchair accessible
Toilet with grab rails
Lower bathroom sink
Emergency cord in bathroom
Visual aids: Braille
Visual aids: Tactile signs
Auditory guidance
Cleaning services
Laundry: charge
Dry cleaning: charge
Ironing service: charge
Trouser press: charge
Daily housekeeping: charge
Services
Internet services
WiFi
Free WiFi
Safety & security
Safety deposit box
24-hour security
Security alarm
Smoke alarms
Fire extinguishers
Transport
Car hire
Parking garage
Accessible parking
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus
Linens, towels and laundry washed in accordance with local authority guidelines
Guest accommodation is disinfected between stays
Property is cleaned by professional cleaning companies
Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & drink safety
Physical distancing in dining areas
Food can be delivered to guest accommodation
All plates, cutlery, glasses and other tableware have been sanitized
Breakfast takeaway containers
Delivered food is securely covered
Safety features
Staff follow all safety protocols as directed by local authorities
Shared stationery such as printed menus, magazines, pens, and paper removed
Hand sanitizer in guest accommodation and key areas
Process in place to check health of guests
First aid kit available
Access to health care professionals
Thermometers for guests provided by property
Face masks for guests available
Physical distancing
Contactless check-in/check-out
Cashless payment available
Physical distancing rules followed
Mobile app for room service
Location
A stay at Pullman Zamzam Madina places you in the heart of Madinah, within a 10-minute walk of Prophet's Mosque and The Green Dome. This luxury hotel is 0.5 mi (0.8 km) from Al-Baqi Cemetery and 0.5 mi (0.8 km) from New Bilal Market.
Distances are displayed to the nearest 0.1 mile and kilometer.
Prophet's Mosque - 0.5 km / 0.3 mi The Green Dome - 0.5 km / 0.3 mi New Bilal Market - 0.5 km / 0.3 mi Al-Baqi Cemetery - 0.6 km / 0.3 mi Bilal Ibn Rabah Mosque - 0.6 km / 0.4 mi Masjid Al Ghamamah - 0.7 km / 0.4 mi Al Hijaz Railway Museum - 1.5 km / 0.9 mi Masjid Abu Dharr al Ghifari - 1.5 km / 0.9 mi Historical Quba Castle - 2.4 km / 1.5 mi Ali Ibn Abi Talib Mosque - 2.6 km / 1.6 mi Masjid Al-Jummah - 2.7 km / 1.7 mi The Seven Mosques - 2.8 km / 1.8 mi Quba Mosque - 3.3 km / 2 mi Ghars Well - 3.5 km / 2.2 mi Madina Mall - 4.1 km / 2.6 mi
The preferred airport for Pullman Zamzam Madina is Madinah (MED-Prince Mohammad Bin Abdulaziz) - 16.4 km / 10.2 mi
Notes
Accommodation conditions
Arrival:
4:00 PM - 11:00 PM
Departure:
12:00 PM - 14:00
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Safety features at this property include a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Additional terms:
Fee for buffet breakfast: approximately SAR 86 for adults and SAR 43 for children
Self parking fee: SAR 70 per day (in/out privileges)
Early check-in fee: 100 percent of room rate (subject to availability)
Housekeeping is available for an additional fee
Rollaway bed fee: SAR 150.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Couples wishing to share a room must provide proof of marriage.
Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
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